Getting help with KTool: delivery and formatting problems

If an article doesn't arrive or looks wrong on Kindle, email [email protected]. Include what you sent and how you sent it, so the investigation can begin with the same material.

A short, specific report is enough. You don't need to diagnose the system yourself.

For an article that hasn't arrived

Check your Kindle address and approved KTool sender, then look in History for the send. If you added the article to a magazine, check that magazine and its delivery schedule too.

In your email, include the article URL, approximately when you sent it and your time zone, and whether you used Quick Send, an app, the extension, or RSS. Mention whether other articles arrive on the same Kindle.

For example, a report could say: "I sent this URL through Quick Send around 8 pm in Vietnam. An earlier article arrived on the same Kindle, but this one hasn't. The History page shows this error." Paste the actual error if there is one.

An account email helps locate the relevant records. Keep passwords and sign-in codes out of the message.

For a document with missing or badly formatted content

Explain where the problem appears: the final paragraphs are missing, an image covers its caption, or a table is unreadable. Include the source URL and your Kindle model. A screenshot of the affected part can help show the difference.

If you changed image or link options in renderer settings, mention that too. Those choices affect the document KTool prepares.

Some pages use layouts or embedded content that don't transfer well to an ebook. A reproducible example helps determine whether the parser needs a fix or the content needs to be read in its original form.

For newsletter or RSS problems

For a newsletter, name the publication and say whether the email contains the full article. Describe how you forwarded it and which destination you chose in newsletter settings. Share an example only if you are comfortable with the content it contains.

For RSS, include the feed URL and the expected magazine. Mention a particular missing story if you can. This helps separate a source-feed problem from a conversion or delivery problem.

You can also send requests for a website or newsletter format you would like KTool to handle. Include one representative article and what you want to read from it; support can assess the request without a long explanation of your whole reading setup.