Account and sign-in help

Use the same KTool account in the web app, browser extension, and mobile app. Your Kindle destination, saved settings, and plan access belong to that account.

Settings sidebar with Account, Password, Plan & Billing, and Kindle addresses
Use Account for your profile, Password for password settings, and Plan & Billing for subscription help. Select the image to view it full size.

Sign in to the right account

If your articles or subscription seem to be missing, check the account shown in Settings. Use the same sign-in method you used when creating the account. Signing in with a different email or provider can lead to a different account.

Recover access

For an email-and-password account, use the password recovery option on the sign-in screen. Check your spam folder if the email does not arrive. If you originally used a sign-in provider, try that provider again.

You can manage your password in Password settings where applicable.

Update your Kindle destination

Your KTool sign-in email and Kindle delivery address serve different purposes. Set the delivery destination in Send-to-Kindle settings and approve the personal KTool sender in the Amazon account for that device.

Find a missing subscription

Check Subscription settings. For an app-store purchase, use the Apple or Google account that made the purchase and try Restore Purchases in KTool's purchase screen. See subscription help before buying again.

Close your account

Use the account deletion option in Settings when you are ready, and read its confirmation carefully. Handle any recurring subscription through its billing provider first; deleting an app is not a cancellation method.